Objective:
To create a chatbot that would help onboard new employees in an organization/team or to increase employee engagement
Background
Onboarding Chatbot
The purpose of this Chatbot is to help with the onboarding of new employees
- helps with the welcoming of a new employee to a certain team
- can be programmed to send a notification to other teammates about the arrival of the new employee, option to send "wave" hello or welcome message
- team-building/creates camaraderie
- fun way to create a Zest profile
Starts by introducing itself, what it’s purpose is, and asks if the user wants to start the series of questions
- finishes when all the questions it is supposed to ask are answered
- OR when the user wants to end the conversation
- add feature to save and come back to the conversation
- makes the process less tedious, more adaptable to workflow
Engagement Chatbot
The purpose of this Chatbot is to help with employee engagement (with Zest and with each other)
For a more detailed concept plan, visit here
Chatbot Personality
Zoe!
Every good chatbot needs a personality, otherwise people would not be driven to have conversations with it. I determined that the Zest chatbot would most likely be named Zoe. She'll be an icon of a lemon/lime ("Zesty") and would be sweet but kind of sassy too.
I centered the chatbot concepts around two areas of opportunity, onboarding and engagement. From there, I created a competitive audit of potential vendors ZestMeUp could partner with, as well as an initial question/answer bank and question mapping.
Chatbot Question Mapping
Chatbot Mapping: A spreadsheet I created of the questions and potential user and chatbot interactions
Chatbot Question Tree
Chatbot Mapping: A question tree I created of the questions and potential user and chatbot interactions
Thank you to Angie Urbina, Alexandre Bronchain, and the rest of the ZestMeUp team.
